Refund policy

Last updated: March 2026

OVERVIEW

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@abiaakha.ch.
After reviewing your request, we will provide the return address and instructions on how to send the item back.

Items sent back without prior return authorization will not be accepted.
If you have any questions regarding returns, you can contact us at info@abiaakha.ch.

Order Cancellations

Orders may be canceled within 12 hours of purchase or before the order is shipped, whichever occurs first.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item. Please include photos of the issue so we can evaluate the situation and work with you to find a suitable solution.

Non-Returnable Items

Certain types of items cannot be returned or refunded, including:

Custom or personalized items
Made-to-order products
Items on sale
Used or worn items
Gift cards

Please review product descriptions carefully before completing your purchase.

Exchanges

We do not offer exchanges.
If you have questions about sizing or a product before purchasing, please contact us at info@abiaakha.ch.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@abiaakha.ch.